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Emerald Thinking

A data driven customer
experience agency

We are Emerald Thinking a Data Driven customer experience agency

We transform data into human insights to power brilliant customer experiences.

what makes us different

What consumers do vs. what they think and feel

We don’t just tell you what your customers do, their explicit needs. We use a human lens to unlock their deeper, more emotional implicit needs; their passions, loves, hates, motivations and most importantly, their perceptions towards your brands and products.

Value of Data - What Makes Us Different Customers do, think and feel
Don't Need a Database: Using Digital Data to uncover human insights
A huge range of digital data sources to uncover insightful human insights

We don’t need a database to work our magic

Businesses often believe they need big budgets, big data teams, big tech solutions or a big database to get insights into their customers. But, bigger than a database are the billions of footprints your consumers leave across your digital platforms. We love digital data and blend email, web, social, app and search to give you real-time insights into your consumers behaviours, needs, motivations and perceptions of your brand. P.s. we still love a database 😊.

delivered through our
3 core areas of expertise


We blend, mine and analyse data. We then apply a human lens to transform data into human insights, unlocking hidden value, customer experience opportunities and new revenue streams for your business. The first step to delivering a successful digital transformation strategy. 


We turn our human insights into actionable plans and strategies to deliver better connected customer experiences. We help to understand the omnichannel strategy needed to drive digital transformation within your business.


We test, measure and optimise everything we do for you. Using machine learning to build customer segmentations, data models and implement predictive analytics for better campaign performance. Empowering your teams to make brave and innovative decisions. 

delivered by the power of three

Data Scientists: Power of Three


Our Data Scientists (the big brains) blend, mine, and analyse your data. We use innovative and trending data science techniques, to do smart data analytics with smart analytical tools.

Data Planners: Power of Three


Our Data Planners use a human lens to transform data analysis (the numbers) into human insights to develop a connected customer experience strategy.

Client Manages: Power of Three


Our Client Managers turn customer experience strategies into brilliant creative executions and campaigns.

our client experience

Emerald Thinking Clients Customer Experience Agency

What our clients say...



Bronze in Data and Insights & Bronze in Email


Shortlisted for the Best New Agency


Shortlisted for the Major Start-Up


Bronze in the Best GDPR Communication